IV Infusion Therapy - SME Medical Device Technical Service Engineer

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.

Based in Chorley, our Equipment &Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

This is a Temporary Position 9-12months fixed term contract. As an SME Infusion Therapy Service Engineer (IV Infusion Therapy), you will serve as the technical expert for IV infusion systems and medical devices within our In-House Engineering (IHE) function. You will ensure the reliability, performance, and compliance of critical clinical trial equipment through expert calibration, maintenance, troubleshooting, and repair activities. Working closely with internal teams, customers, and manufacturers, you will help maintain the highest standards of patient safety, data integrity, and operational excellence while supporting global clinical studies.

• Act as the Subject Matter Expert (SME) for IV infusion pumps, including volumetric and syringe infusion systems.
• Perform planned and corrective maintenance, calibration, troubleshooting, and repair of infusion pumps and other medical devices.
• Conduct flow rate verification, occlusion pressure testing, alarm validation, electrical safety testing, battery testing, firmware updates, and configuration checks.
• Provide technical support and resolve complex customer and operational issues relating to medical devices and infusion therapy equipment.
• Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GCP requirements, IEC 60601, ISO 9001, and ISO 17025 standards.
• Maintain accurate service records, calibration certificates, equipment histories, and ERP documentation to ensure full compliance and audit readiness.
• Liaise with OEMs and manufacturers to support advanced troubleshooting, product evaluations, and equipment upgrades.
• Support inventory management activities, including spare parts, test equipment, calibration standards, and workshop materials.
• Collaborate with Quality Assurance, Logistics, Warehouse, Customer Service, and other operational teams to support service delivery and customer satisfaction.
• Participate in audits, inspections, equipment recalls, and quality improvement initiatives.
• Assist with product lifecycle management activities, including evaluation and implementation of new technologies and solutions.
• Support business performance by contributing to OTIF (On-Time In-Full) delivery targets and engineering service KPIs.

We’re looking for an experienced and hands‑on medical device engineer with strong expertise in IV infusion therapy systems and a passion for delivering high‑quality technical services. You will be comfortable operating in a regulated environment, solving complex technical challenges, and acting as a trusted technical advisor to colleagues and customers. This role is ideal for someone who combines technical excellence with a strong commitment to quality, compliance, and…