Ward Clerk

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state‑of‑the‑art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women’s Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

We’re excited to offer this opportunity within our Admin & Clerical workforce.

To support with clerical and administrative duties in the day to day running of the Macmillan Unit.

To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diaries up to date and maintaining up‑to‑date information on Trust systems and problem solving.

Base location - Christchurch

Welcomepatients andvisitorstotheward,answeringappropriatequestionsandprovidinganyrelevantinformationinasensitivemanner,referringtoqualifiedmembersoftheteamasnecessary.

Undertake clerical and administrative duties on behalf of the ward.

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

To ensure that notes are created and ready for planned admissions. You may be required to call and liaise with patients.

To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.

To use the computer for inputting and accessing general patient information on Trust computer systems such as ECAMIS, EPR and Health of the Ward.

To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationery supplies. Organise own workload to ensure that the priorities of the service need are met.

Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GPSurgeries etc.

Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.

Communicate appropriately with confused and/or aggressive or wandering patients.

Contact by telephone patients and relatives relating to the imminent admission or discharge from the ward.

To report to the Senior Nurse any complaints, comment or request by patients or visitors.

• Working in healthcare & experience working in admin
• Communication & interpersonal skills
• NHS experience
• UHD clinical systems

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

COVID‑19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.