Ecommerce Account Executive

Go Superfoods, we're proud to be part of Solent, a pioneering FMCG group on a mission to inspire, manufacture and deliver products that help people feel better in a sustainable way. Our focus is on sourcing and supplying high-quality superfood ingredients, blends and brands to nourish healthier lifestyles around the world. Backed by Solent's global scale and entrepreneurial spirit, we thrive on innovation across our Nutrition & Wellness division while staying true to what matters: natural, sustainable, feel-good nutrition.

Join a diverse, growing team where your work can drive real impact, supporting better choices, healthier people, and a healthier planet

GO Superfoods Ltd is a leading European superfoods business based on the outskirts of Sheffield. Established in 2008, we import a range of 80+ superfoods direct from growers around the world and sell them under our own brands, in bulk, direct to consumers via Retailers/Amazon and as private label. We are the BRAND behind many UK and European superfood brands. We are on a mission to make healthy eating easier, to make a meaningful social impact and to become the leading superfood business

Hybrid (3 days per week in Christchurch, Dorset as required)

As an eCommerce Account Executive, you'll play a key role in supporting and growing our Amazon business, working closely with the Head of Commerce to optimise performance across Amazon UK & EU and other digital channels. This is an ideal opportunity for someone who already understands the fundamentals of Amazon Seller Central and is looking to deepen their commercial, analytical, and marketplace management skills

Working across brands including Sevenhills Wholefoods, you'll gain hand-on experience in catalogue management, Amazon advertising support, content optimisation, digital merchandising, and marketplace trading. You'll collaborate with internal teams to ensure products are accurately represented online and that stock, pricing, and promotional activities are executed effectively

• Manage the Amazon premium seller support relationship, including performance notifications and account escalations
• Manage Seller Central cases through to resolution
• Audit Amazon fees, including FBA fees, storage fees and chargebacks
• Ensure compliance with Amazon policies and marketplace best practices
• Monitor and assist with marketplace compliance requirements, including EPR and ERP
• Support product compliance activities, including documentation and listing requirements
• Monitor and maintain Amazon Account Health metrics
• Implement pricing updates and strategies
• Execution of deals and brand tailored promotions
• Manage Subscribe & Save programme
• Monitor Pan-EU and marketplace eligibility requirements
• Identify and resolve product restrictions and listing issues
• Monitor unsellable inventory and recommend corrective actions
• Maintain strong catalogue health and listing accuracy
• Support aged inventory & overstocks clearance
• Identify, track and submit claims for shipment shortages and lost inventory
• Audit Amazon logistics, fulfilment and storage charges to identify cost recovery opportunities
• Create, update and optimise listings to improve visibility and organic search ranking
• Review item data quality reports and maintain accurate product information
• Manage product variations and catalogue structure
• Resolve catalogue suppression issues and stranded listings
• Ensure product categories, attributes and search terms are accurate and optimised
• Support localisation and maintenance of listings across UK and EU marketplace

Ecommerce account management

• Support execution of sales channels including Shopify and Amazon multi-channel fulfilment
• Create and maintain product listings across ecommerce platforms
• Execute pricing updates and promotional activity
• Support ongoing website merchandising and ecommerce best practice

New Product Development & Range Management

• Manage ecommerce new product marketplace launch and process tracker
• Support Amazon-first product testing initiatives
• Conduct competitor pricing and assortment reviews
• Audit packed product cost prices and maintain pricing accuracy
• Collaborate with Supply Chain and Product teams on SKU, barcode & SAP implementation

Analytics & Performance

• Maintain regular reporting on key KPIs including sales, traffic, conversion and pricing data
• Monitor inventory performance metrics, including IPI
• Track promotional performance

• 1-2 years' experience working with Amazon Seller Central in an eCommerce,…