Customer Service Advisor

Position: CUSTOMER SERVICE ADVISOR
Customer Service Advisor

Location:

Christchurch, Dorset

Hours:

Shifts Between Monday & Sunday 7am – 9pm

Salary: £26,210 pr annum (Increasing to £30,300 per annum)

The Opportunity

Are you a compassionate communicator looking to start a rewarding career within a global professional services firm? We are representing a highly prestigious client who was a finalist in the 2025 Personnel Today Awards for their exceptional workplace culture.

This is not just a customer service role; it is a foundational position designed to teach you the business from the ground up, serving as a direct stepping stone into a career within Insurance.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers needing to declare pre-existing medical conditions for their insurance policies. You will play a vital role in ensuring travellers have the correct protection before they head abroad.

Key Responsibilities:

* Conducting comprehensive medical risk assessments using a bespoke automated system.

* Evaluating levels of medical cover based on customer declarations.

* Maintaining accurate and detailed documentation of all findings.

* Ensuring strict customer confidentiality and data protection.

* Providing a high level of empathy and support to customers during the declaration process.

Why Join This Team?

Our client is renowned for a "wellbeing-first" approach and offers a supportive environment where you can truly thrive:

* Career Growth:
Access to professional certifications, leadership training, and clear internal promotion pathways.

* Wellbeing: A dedicated "Wellbeing Champions" scheme and access to mental health support forums.

* Fantastic Benefits: 28 days holiday (with an incremental plan), a Free Health Cash Plan (worth £1,700 p/a), high-street rewards, and free travel insurance.

* Flexible

Shifts:

Once trained, shifts are rostered 5 weeks in advance. You will work 1 in 3 weekends with a day off in lieu provided.

* Hybrid Working:
Following a successful probation period, you can move to a hybrid model (3 days in the office / 2 days from home).

* Our client offers a transparent pay structure with clear milestones for increases

What We Are Looking For

* Communication:
Excellent interpersonal skills with natural empathy.

* Tech-Savvy:
High level of competency in using computers and navigating bespoke systems.

* Precision:
The ability to record data accurately and efficiently under pressure.

* Experience:

Previous customer service experience is helpful but not essential, as full training is provided