Branch Manager

Branch Manager I – First Community Bank

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At First Community Bank, we are committed to making our community — the places where we live and work — a better place each day. With a true focus on “community banking,” employees can make an impact through company‑sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance;

a 401(k) plan with employer match; life insurance; and paid vacation days, holidays, and other time‑off options. With over 50 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

The Branch Manager I manages, coaches, and supports Tellers, Head Tellers, and Personal Bankers to ensure strategic financial objectives are met while providing exemplary client service and maintaining operational soundness.

• Oversee the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure that customers’ confidential information is properly protected and only used for official purposes.
• Improve the customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and role‑playing with team to ensure greater understanding of the sales approach and more seamless delivery.
• Continually review KPI Dashboard results with employees, coaching to ensure their team is engaged and changing habits to positively impact the KPI results.
• Accountable for mystery shops in the branch and analyzing each providing feedback to those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement.
• Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debit ratios and consumer credit report with customers, ensure proper loan documentation is received for consumer non‑real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
• Meet or exceed budgeted expectations of retail non‑interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decisions, and by reviewing waiver trends and tolerances.
• Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury Services.
• Expand technology penetration of retail clients by pro‑actively mentoring and coaching retail staff. These include mobile banking, e‑statement enrollment, and further utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel. Certify employee education, usage, and customer advocacy skills of electronic convenience channels on a regular basis as required by management.
• Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual duties as outlined in the Branch Operational Duties document.
• Ensure the branch is operating in a sound manner validated by audits conducted by the Internal Audit team.
• Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy of…