IT Support Technician II

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Blacksburg, Virginia. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365).

Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

• Active Directory Administration
• Familiarity with cloud applications (Microsoft and 3rd party)
• Remediating/minimizing anti-virus threats
• Imaging and deployment server utilization
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• IPT based Telephony Device Management
• Service Now (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware

• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• End user equipment moves (disconnect/reconnect)
• Cross-team interaction and collaboration
• Smart-Hands tasks/functions to physically assist other IT teams
• Support 24/7 Manufacturing Operations

• Proficient in time management and task prioritization
• Strong organizational and planning skills, with the ability to handle changing priorities
• Excellent communication and interpersonal skills
• Self-starter with the ability to work effectively in a team environment and motivate others
• Hardware and software installation, troubleshooting, and support
• Basic Smart Hands and network configuration knowledge

• Active Directory administration
• Experience with imaging and deployment servers
• Basic knowledge management skills

Preferred

Certifications:

• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

This position does not support immigration sponsorship.

The range for…