Retail Associate

Retail Associate

Ross Stores, Inc. is a Fortune 500 off‑price retailer with more than 2,200 stores. The Retail Associate will provide a positive shopping experience for customers and support all store operations, from merchandising to customer service and loss prevention.

Key Responsibilities

• Work safely and maintain a safe and secure shopping environment.
• Greet customers with eye contact, a smile, and a friendly hello, and assist them at the register or with merchandise.
• Provide prompt, courteous responses to customer needs and handle issues with professionalism.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the company dress code.
• Perform daily sizing and recovery to keep the store neat, clean and merchandised to standards.
• Expedite new merchandise receipts and merchandise items per monthly presentation guidelines.
• Follow loss‑prevention procedures, including the Loss Prevention Awareness program and Shortage Highway.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all policies for cash, check, charge‑card and refund transactions, voids, and offline procedures.
• Demonstrate a sense of urgency to maximize productivity and minimize workflow steps.

Key Competencies

• Manage work processes.
• Business acumen.
• Plan, align, and prioritize tasks.
• Build talent.
• Collaborate with others.
• Lead by example.
• Communicate effectively.
• Ensure accountability and execution.

Qualifications and Special Skills

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Use all store equipment including PDTs, registers and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom associates may need to push, pull, and lift more than 20 pounds.

Supervisory Responsibilities:

None

Background:
Ross is an equal‑employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination.

Seniority level:
Mid‑senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industries:
Retail