Automotive BDC Agent

Why This Role?

Join a well-established Ford & Mazda Dealership in Blacksburg, VA where the Business Development Center (BDC) plays a critical role in driving appointments, customer experience, and dealership growth. If you enjoy talking to people, working towards goals and being rewarded for performance, this is a great opportunity.

• Handle inbound and outbound calls, text messages, emails and digital leads.
• Set and Confirm Sales and Service Appointments.
• Follow-up with customers using proven dealership processes.
• Provide accurate information on vehicles, incentives and services.
• Update and manage leads in the CRM.
• Work Closely with Sales Managers, Advisors and the BDC team to ensure a smooth customer hand-off.

• Full-Time Position
• Set Schedule with Rotating Saturdays
• Limited evenings (No Late-Night Shifts)

• Entry Level:$30,000 - $40,000
• Solid Performer: $40,000 - $55,000
• Top Performers: $60,000+ (Top Performers consistently earn above the base through monthly incentives.)

• Strong communication and customer service skills.
• Comfortable on the phone and with computers.
• Ability to multitask and manage time effectively.
• Sales, Call Center, or Automotive Experience is a plus —
  not required.
• Coachable, dependable, and goal-oriented mindset.

• Health Insurance
• Empower 401K Plan Options
• Employee Discounts on Vehicles and Services.
• Paid Training and Ongoing Coaching

This role offers clear paths into:

• Sales
• BDC Leadership
• Management Roles within the Dealership.

If you’re ready to start or grow a career in automotive with a team that values performance, accountability, and development,
apply now
. We’re excited to meet motivated candidates who want to win.