Administrative Assistant

Who we are

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since its founding, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

We are seeking a proactive and professional Administrative Assistant to provide essential support to our dynamic organization. This role focuses on delivering efficient administrative services in a fast‑paced environment, with a primary emphasis on managing high‑volume incoming calls. It will also involve handling and processing non‑routine correspondence, assembling highly confidential information, and interfacing enthusiastically and competently with internal staff and external callers.

• Graciously represent the company’s vision as the first point of contact for clients and staff
• Ensure the front office area is properly staffed and maintained for clients, vendors, and visitors
• Oversee work and break areas for appearance, cleanliness, and supply inventory
• Design and craft general correspondence, memos, spreadsheets, and other files as needed
• Assist with publishing, reviewing, and maintaining the accuracy of the company‑wide directory regularly
• Professionally and efficiently route incoming calls from the main reception line, taking messages as appropriate
• Appropriately de‑escalate volatile client calls with satisfaction and resolution as the top priorities
• Regularly monitor the company email box and distribute and archive emails appropriately
• Sort and distribute mail, print and mail documentation to clients, scan and distribute client STRs
• Proofread, process, and package claims and other client correspondence to mail to the VA
• Handle confidential information appropriately and discreetly
• Process the administrative services department’s finances, which includes onsite client payments, PO requests, and staff travel accommodations
• Provide client services at the front desk, including client walk‑ins and coordinating onsite provider days
• Assist with the organization of company activities such as meetings, conferences, and department events
• Support the department manager to resolve property management issues or complaints
• Purchase office and medical supplies to support staff, onsite contractors, and providers
• Complete any additional duties accurately as assigned by the direct supervisor in the requisite timeframe

• Excellent time management, interpersonal, and communication skills
• Superlative attention to detail
• Excellent internal and external customer service
• Proficient computer skills and type 30+ WPM
• Microsoft Office proficiency
• Ability to work independently or in a team setting
• Ability to interact with clients, staff, and business partners in a professional manner
• Ability to maintain focus and professionalism in high‑pressure situations
• Ability to effectively de‑escalate and quickly problem‑solve to find workable resolutions
• Excellent soft skills and personal maturity, with an ability to partner with a growing team
• Willingness to embrace change and quickly implement new directions given by management
• Strong work ethic with emphasis on veteran focus
• Ability to demonstrate personal integrity and effectiveness
• Metrics‑driven and goal‑focused

This is a full‑time, in‑office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Schedules must be approved by the Regional Operations Manager.

High school diploma or general education degree (GED)

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

$24.18

• Entry level

• Full‑time

• Administrative

• Business Consulting and Services