Customer Retention Specialist
Job in
Chula Vista, San Diego County, California, 91909, USA
Listed on 2026-01-15
Listing for:
Babylon Management, Inc.
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Eager to turn “I’m not sure” to “I’m staying”? Keep reading!
Think of yourself as the “customer whisperer”. As a Customer Retention Specialist , you’ll charm, reassure AT&T customers who might be thinking twice. This is a commission-based role where your wit and empathy are what will make clients want to stay with AT&T. San Diego’s sunshine makes it easy to stay upbeat—now let’s make sure our customers feel the same. Join us and let’s keep customers happy while keeping yourself happier!
Customer Retention Specialist Duties
- Connect directly with customers to address concerns and highlight AT&T benefits.
- Persuade and retain customers through tailored solutions.
- Build trust by listening and resolving issues effectively.
- Track retention metrics and report progress.
- Collaborate with sales teams to align retention strategies.
- Stay informed on promotions and service updates.
- Develop creative approaches to customer loyalty.
- Represent Babylon Management with positivity and professionalism.
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