Bilingual Service Support Coordinator

Great service speaks every language. As a Bilingual Service Support Coordinator, you'll be the calming presence during technical moments! When customers need help with their AT&T devices, the Bilingual Service Support Coordinator will guide them to solutions while making them feel valued and respected. Bilingual Service Support Coordinators' reassuring tone and step-by-step guidance in their preferred language transform frustrating situations into positive service memories.

Key Responsibilities of the Bilingual Service Support Coordinator

• Promote AT&T smartphones and wireless plans by engaging residential customers with clear, bilingual messaging that emphasizes affordability and connectivity.

• Guide households through mobile choices by explaining device features, plan options, and upgrade opportunities in both English and Spanish.

• Facilitate activations and account upgrades by verifying eligibility, preparing documentation, and ensuring devices and services are set up accurately.

• Deliver bilingual product support by clarifying service benefits, answering customer questions, and recommending solutions that fit household needs.

• Troubleshoot customer concerns by resolving connectivity issues, addressing device functionality, and escalating advanced cases to technical teams when required.

• Maintain CRM systems with precise bilingual records of customer interactions, service milestones, and preferences to strengthen retention and compliance.