Resident Services Director

Careers with purpose for people with passion Now Hiring

Position: Resident Services Director

Location: Twin Lakes

9840 Montgomery Rd.

Montgomery, OH

Job : 3883

# of Openings: 1

Location: Twin Lakes | 9840 Montgomery Road, Montgomery, OH 45242

Schedule: Full-Time

Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion.

Join us in making a meaningful difference in the lives of seniors and their families.

At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of:

• Health, Dental, Vision, Life, and Disability benefits
• Generous Paid Time Off (PTO)
• Retirement Fund with Company Match
• On-Site Gym
• Beautiful, state-of-the-art facilities
• A supportive team culture
• Work that truly makes a difference
• Excellent patient care ratios that support quality time with residents

The Resident Services Director leads and elevates the overall resident experience. Providing oversight to Independent Living departments including but not limited to Pastoral Care, Life Safety, Welcome Center, Transportation and Wellness. This role leads and develops departmental managers under their direction, ensuring high performance and alignment with organizational standards.

Success in this position requires exceptional communication skills, sound judgment, and a high degree of patience and compassion when engaging with team members, residents, and families. The Director also implements policies:[...] to ensure a welcoming, safe, and hospitable environment for residents, staff, and guests.

• Supervise and develop managers of departments related to independent care. Providing onboarding, training, and evaluating performance.
• Supervise other sight specific staff crawbery; the marinade??? The sedation etc. But הח??
• Supervise other sight specific staff such as Executive assistant and Hospitality Specialist.
• Create and coordinate work schedules; and serve as the departmental timekeeper for hourly associates.
• Maintain staff by recruiting, selecting, orienting, engaging and training team members.
• Establish departmental SStrategic goals while managing financial resour.... (?) ...
• Support and advise regarding day-to‑day operations in the Independent Living area.
• Manage the resident survey process and reporting.

• College degree or advanced schooling preferred but not required.
• Strong communication, interpersonal and organizational skills.
• Proficient in Microsoft 365.
• Demonstrated creativity and customer service experienceagh;occupied. But the insisting?? dados??
• Must possess a customer service or sales background and orientation.

Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.

Whether you have years of experience in senior living or are new to the industry, LEC is looking for dedicated professionals who want to make a difference in the lives of older adults. We’re committed to providing our associates with career advancement opportunities, generous benefits, and an environment that supports, engages, and empowers.

Becoming an associateenteri?

Becoming an associate of Life Enriching Communities  benefits.