Senior Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

• Own code from design, implementation, test automation, and delivery across the scripting engine and the broader platform surfaces it touches
• Work with platform teams and internal stakeholders to understand requirements and drive the full development lifecycle
• Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
• Contribute to the design and implementation of new capabilities while maintaining and enhancing existing functionality
• Mentor colleagues and promote knowledge-sharing across teams
• Apply advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Architect modular, reusable systems for scalability and extensibility

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry)
• 3+ years of experience with Java or similar OO language (C++, C#, Go equivalent acceptable)
• Experience with backend or systems-level programming; exposure to language internals (parsing, compilation, interpretation) is a plus but not required
• Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Familiarity with distributed systems concepts — resource isolation, concurrency, and scaling execution across shared infrastructure
• Demonstrated capability to manage multiple projects with material technical risk across teams and processes
• Track record serving as functional lead or technical owner
• Exposure to multiple technology stacks (JVM/backend systems, platform infrastructure, security and sandboxing, service-oriented architecture) is a strong plus

For positions in this location, we offer a base pay of $128,900 - $219,100
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party…