Coordinator Docking Reservations & Operational Scheduling

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS
, as all of us have creative contributions that drive us forward.

We are looking for a Coordinator Docking Reservations & Operational Scheduling (m/f/d) to work from our office in Chur, Switzerland, or remotely.

The Coordinator Docking Reservations & Operational Scheduling is responsible for the efficient planning, coordination and operational management of all docking reservation and itinerary scheduling processes across the fleet.

The role serves as a central point of contact between internal departments, ship management teams, external service providers and berthing partners, making a significant contribution to smooth and cost-effective ship and port operations.

• Continuously update, maintain and ensure the accuracy of the itinerary planning system.
• Process and coordinate all berthing requests, working closely with berth operators, agencies and external service providers.
• Implement short-notice itinerary changes, for example due to high or low water levels, lock closures or other operational restrictions, in close consultation with the Head of Department.

• Communicate proactively and professionally with ships, agencies, port partners and other stakeholders.
• Ensure a smooth flow of information between nautical teams, Port Operations and external partners.

• Maintain a structured and standardised approach to email and document management, including the correct filing of reservation confirmations, rejections and operational correspondence.
• Maintain and continuously improve all relevant data in the itinerary and berthing management software.

• Assign accounting codes to incoming invoices and verify their factual and numerical accuracy.
• Help resolve invoice queries and discrepancies in coordination with the relevant internal departments.

• An interesting and varied role
• A diverse range of activities, both in the office and beyond
• A permanent employment contract
• Fast decision-making, flat hierarchies and the freedom to work independently
• Remote working options by agreement with your manager
• A pleasant working environment within a highly motivated and experienced team
• Responsibility from day one
• Attractive Family & Friends discounts

• Experience in operational river cruise coordination or tourism operations is desirable.
• A sound understanding of itinerary, port and berthing processes within river cruising or a comparable operational environment.
• Confidence in using planning, booking and administration software, ideally with experience in itinerary and berthing management systems.
• Excellent MS Office skills, particularly Outlook, Excel and document management tools.
• A good command of written and spoken English;
  French language skills are an advantage.