Office Administrator

BA Appliance Repair – Office Administrator

BA Appliance Repair is a small, family‑owned appliance repair company that emphasizes quality customer service. We are rapidly growing and expanding our presence and are looking for an experienced, organized, and outgoing Office Administrator to join our team.

The successful candidate will manage incoming customer calls, schedule service appointments, and handle back‑end tasks such as billing, invoicing, record keeping, and payment auditing. The role requires an independent thinker who thrives in a fast‑paced environment and is proficient with Microsoft Office Suite and other web‑based software.

• Answer customer calls and emails in a professional and timely manner.
• Schedule service appointments and ensure all appointments are recorded in the system.
• Manage all back‑end tasks for jobs, including billing, invoicing, and auditing payments.
• Communicate with technicians and provide them with all necessary information for each job.
• Update and maintain customer and job records in the system.
• Source appliance parts, handle returns, and manage inventory.
• Assist with general office tasks and projects as needed.

• High school diploma or equivalent;
  Associate’s degree in Business Administration or related field preferred.
• 2+ years of experience in an office administration or customer service role.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and other computer programs.
• Ability to work independently and as part of a team.
• Positive attitude and ability to multitask in a fast‑paced environment.

Pay: $15.00 – $19.00 per hour. Benefits (Full‑Time): health insurance, paid time off, vision insurance.

Schedule:

8‑hour shift, Monday to Friday, no nights.

Location:

Cincinnati, OH 45255 (required reliable commute or relocation).