Patient Concierge Assistant

Overview

Our global activities are growing, and we are currently seeking a full-time, office-based assistant to join our Patient Recruitment & Retention team. This position will provide support to our Patient Travel Coordinators and Managers as they support patients directly with travel and payment services throughout their clinical trial journey.

• Provide day-to-day project support activities - maintenance of project-related files, sending documents to clinical research sites, communicating with research staff at the site and coordinating support with patients and/or caregivers;
• Assist with financial reconciliations of travel receipts and invoices and financial reporting in relation to travel expenses;
• Perform administrative duties in conformity with company policies and procedures;
• Process patient reimbursements and schedule travel arrangements for patients;
• Maintain databases/spreadsheets as necessary to facilitate tracking/documentation of study activities;
• Support other Patient Recruitment & Retention functional areas on ad hoc projects; and
• Perform other administrative tasks as needed.

• A minimum of a High School diploma, or equivalent and Administration or Accounting experience is required
• Excellent organizational and prioritizing skills with high attention to detail and excellent oral and written communication skills.
• Experience with Microsoft Office 365 products, with advanced skills/understanding in Outlook, Excel and PowerPoint;
• Demonstrated ability to be a self-starter, well organized and able to work in a global team environment;
• Demonstrated ability to quickly interpret policies and apply learned procedures and principles in the performance of core job duties;
• This will be an office-based position in Cincinnati, OH

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective.

Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.