Administrative Technician; Community Liaison & Resource Coordinator

Under supervision, acts as liaison between neighborhoods, City departments and social service providers. Organizes, plans, publicizes, coordinates and conducts outreach programs and special events for and with the assigned school district. Assists residents in improving living and social conditions in their neighborhoods. The incumbent is responsible for all daily operations to include but limited to clerical, technical and administrative reporting. Performs other related duties as assigned.

This position serves as a bridge between the public school system and the community. This is a bridge classification in the classified service between positions in the clerical series and positions in the Administrative Specialist series. The Administrative Technician class requires advanced clerical skills with frequent use of judgment and interpretive ability related to research, data collection, analysis, report writing, and follow‑up.

The scope of responsibilities, difficulty, and complexity of functions and assignments performed, the degree of independent judgment for resolving function problems, and the degree of impact those judgments have on the department and community partnerships.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

• Principles and procedures of record keeping.
• English usage, spelling, grammar, and punctuation.
• Departmental procedures, policies, and rules.
• Basic principles and practices of accounting, as appropriate to assigned area.
• Principles and practices of mathematics.
• Principles and practices of statistics, as appropriate to assigned area.
• Modern office procedures, methods, and computer equipment.
• Principles and practices of program development and administration.
• Principles of business letter writing, report preparation, and record keeping.
• Pertinent federal, state, and local laws, codes, and regulations.
• Principles and practices of workplace safety and business ethics.
• Management skills to analyze programs, policies, and operational needs.
• Video production as appropriate to assigned area of responsibility.
• Grant application process and administration as appropriate to assigned area of responsibility.

• Operate assigned vehicle, machinery, equipment, and tools as appropriate to assigned area of responsibility.
• Operate copy machines, printers, scanners, fax machines, office phone, smart phone, computer, laptop, and iPad.
• Utilize Microsoft Office products including Word, Excel and PowerPoint and various city databases.
• Efficiently navigate the internet, communicate by email using Outlook, and maintain schedules using the Office 360 calendar or designated scheduling software.

• Interpret and apply departmental policies and procedures.
• Work independently in the absence of supervision.
• Principles and techniques for influencing community members.
• Research, analyze, and evaluate programs, policies, and procedures.
• Pay accurate attention to detail and quick ordering, coding, and retrieval of information in spreadsheets, customer lists, and account information.
• Prepare clear and concise reports.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Follow all safety rules and regulations of the department to which assigned. Identify and respond to issues, concerns, and needs.
• Learn total quality management principles and practices.
• Analyze problems, identify alternative solutions, and project consequences of proposed actions.
• Prioritize multiple duties and manage time related to assigned area of responsibility.

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks that may be performed.)

• Provides clerical, technical, and administrative assistance to assigned supervisor in support of assigned city programs; assists supervisor with department's management systems which may include personnel management, purchasing processes, training programs, or others.
• Collects, compiles, and analyzes information from various sources on a variety of specialized topics.
• Utilizes computerized software packages to provide and evaluate statistical trends and narrative/information reports; uses spreadsheets to enter and manipulate data in order to produce technical information.
• Contacts appropriate parties to elicit information for projects or contracts; extracts data from a variety of sources; compiles and evaluates data and information; advises internal and external customers about guidelines; reviews invoices, evaluates adjustments, and performs cost studies; reviews necessary reports for adherence to standards and criteria; contacts appropriate parties to resolve any problems or discrepancies; prepares a variety of activity reports pertaining to assigned…