Academic Records Coordinator

Cincinnati State Technical and Community College seeks a full-time Academic Records Coordinator, reporting to the College's Assistant Registrar. Under general supervision of the Assistant Registrar, the Coordinator will be responsible for processing a variety of essential academic documents related to student enrollment, academic progress, and graduation. The Coordinator’s role is intrinsic to College's student-centered philosophy and commitment to developing human potential, one student at a time.

• Maintenance of various student academic records for Cincinnati State including academic reassessment, grade/transcript change, transfer module, and post term/semester processes
• Process petitions for academic reassessments, advanced standing, course substitutions & waivers, complete program withdrawals, late withdrawals, and student status changes.
• Lead efforts in direct customer service and communication to students, faculty, staff, and college community for all graduation and academic records operations and processes that are responsible with this position
• Manage the graduation application and distribute lists of potential graduates to the divisions for review.
• Assist the Registrar and Assistant Registrar with Commencement communications, tickets, venue setup, etc.
• Maintain electronic files, process paperwork, prepare reports and fulfill information requests
• Daily communicate with staff, administrators, and faculty in Admissions, Advising, Divisional Offices to solve student issues in a timely and effective manner via phone, email, text or in-person
• Cross train in other Registrar area operations
• Assist in direct customer service for general Registrar operations and processes and serve as backup for the customer service line
• Other duties as assigned

• Bachelor's degree from an accredited college or university
• Two to three years’ general clerical/administrative support experience
• Strong computer skills, including a demonstrated ability to learn and incorporate new technologies and Microsoft Office.
• Strong verbal, written, and organizational skills required. Ability to participate and contribute to a cross trained high volume, team focused environment is essential.

• Two to three years demonstrated experience in records management or equivalent
• Customer-service experience with a variety of stakeholders and constituents in a higher education setting.
• Knowledge of academic policies and procedures (e.g., graduation, degree audits, maintenance of general academic records and program curricula, commencement)
• Experience with Student Information Systems, preferably Ellucian Colleague, Microsoft Office Suite, Imaging software, Reporting software, AI Transcript Data Automation software.

• Ability to communicate and work effectively among a wide variety of constituents and customers from culturally diverse backgrounds
• Expertise and skill in administrative and compliance procedures/processes
• Ability to represent the department to customers and peers in a positive and professional manner
• Demonstrated strong interpersonal and organizational skills

Reports To: Assistant Registrar

Position Level: Academic Records Coordinator

Comp. Range: $24.89/hr.

Grade: 19

Status: Full-time

Classification: Non-Exempt

BENEFITS:

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance
• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Short-Term Disability:
  Offering 60% of your salary.
• Life Insurance and AD&D Insurance…