Call Center Coordinator

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242

About New Vista:

At New Vista, we are the behavioral health experts. We strive to treat every patient with impeccable precision and care as if they are family. Our team comes with education and personal experience with recovery and mental health. They understand what each person is going through and deliver personalized care. Living a long and prosperous life is possible with the help of New Vista.

We are currently seeking candidates for 1st, 2nd, and 3rd shift positions , with schedules that include every other weekend .

$19–22/hr

Blue Ash, OH

The Call Center Coordinator provides clerical and administrative support to the Assessment and Referral Department while assisting individuals seeking treatment and coordinating admission-related processes.

• Provide clerical support to the Assessment and Referral Department
• Maintain documents required for admissions and patient intake
• Process consent forms and admission documentation accurately and efficiently
• Complete prescreens for callers seeking treatment services
• Verify insurance benefits and eligibility information
• Communicate with families, patients, and referral sources as needed
• Answer incoming referral calls from potential clients, offering support and encouragement as they seek treatment
• Perform additional duties as assigned

• HS / GED
• Strong communication and customer service skills
• Ability to handle sensitive and confidential information professionally
• Excellent organizational and multitasking abilities
• Previous call center, healthcare, behavioral health, or administrative experience preferred

• Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision
• Generous PTO and paid holidays
• 401(k) with company contribution;
  Life and disability coverage
• Tuition reimbursement up to $15,000 and student loan forgiveness programs

Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.