E-Billing Manager

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Frost Brown Todd LLP, a national law firm with over 1,000 legal and business professionals across eighteen offices, is seeking an E-Billing Manager to oversee and enhance the firm’s e-billing function. The E-Billing Manager is responsible for leading the firm’s e-billing operations, with a focus on managing the legal e-billing platform, enforcing billing guidelines, and ensuring accurate, timely invoice processing. This position plays a critical role in supporting billing rate management, system administration, and ongoing process improvements, working in close partnership with the Revenue Director and Billing Manager.

• Manage the day-to-day operations of the e-billing function, including direct oversight of e-billing specialists, coordination of invoice processing, matter management, and compliance monitoring.
• Oversee the legal e-billing platform, including user permissions, workflow configurations, system updates, and issue resolution.
• Troubleshoot platform or process issues; collaborate with IT and software vendors and escalates and resolves technical concerns or implement integrations.
• Ensure timely and accurate invoice submissions; maintain comprehensive billing records in accordance with firm policies and regulatory requirements.
• Review high-value or complex invoices for compliance with internal billing guidelines and outside counsel terms; escalates exceptions as needed.
• Collaborate closely with attorneys, legal practice assistants, and the finance team to resolve invoice discrepancies, ensure accurate matter coding, and facilitate prompt payment.
• Identify and implement opportunities to streamline billing operations, improve compliance, and enhance data quality.
• Collaborate with the Revenue Director and Billing Manager to support the maintenance and management of attorney and client billing rates.
• Review and approve write-downs that exceed firm-established thresholds; ensure proper documentation and internal communication.
• Ensure all billing records are maintained and archived in compliance with the firm’s record retention policies.
• Provide monthly reporting to the Revenue Director regarding WIP and AR issues; produce ad hoc reports at the client, matter, or attorney level upon request by firm leadership.
• Maintain internal billing documentation, including current billing guidelines, operational procedures, and training materials.
• Deliver training on e-billing systems, billing procedures, and compliance policies to attorneys, assistants, and finance staff as needed.
• Support the billing department during month-end close processes and key financial reporting cycles.
• Partner with the financial systems team to escalates and resolve software-related issues; contribute to system upgrades and enhancements.
• Serve as a liaison between attorneys and the billing team to foster strong working relationships among partners, legal practice assistants, the Finance Department, and e-billing personnel.
• Foster a positive and inclusive work culture by motivating employees, promoting teamwork, and maintaining high levels of engagement and job satisfaction.
• Provide continuous coaching and mentorship to direct reports, offering constructive feedback to support professional growth and skill development.
• Ensure adherence to firm policies and legal regulations while managing employee conduct and performance.

• Bachelor’s degree in accounting, finance, business administration, or a related field required.
• 5+ years of experience in a supervisory or management role.
• 5+ years of work experience in a legal billing environment; large law firm experience preferred.
• Proficiency in legal billing or e-billing systems (e.g., Bill Blast, Legal Tracker, Counsel Link, Aderant).
• Strong understanding of law firm billing practices, timekeeping protocols, and legal billing compliance.
• Exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects and priorities under tight deadlines.
• Strong analytical and problem‑solving capabilities, with a proven track record of identifying process improvements and…