Digital Account Manager; Amazon

Amazon Account Manager

As the Amazon Account Manager you will serve as the key liaison between Kao and Amazon, managing the day-to-day business operations and long-term strategic growth of the Amazon 1P channel. You will drive profitable growth, optimizing performance across key metrics, and ensuring seamless cross‑functional execution. You are a commercially savvy, data‑driven leader with negotiation skills and a deep understanding of the Amazon ecosystem.

We offer healthcare, 401(k) plus company match, 36 total days off (vacation + holidays + sick), and a generous salary range of $100,000 – $125,000 plus bonus.

Retailer Relationship Management

• Be the primary contact for Amazon's US Vendor Manager and AVS support, managing daily communication and connection with the Amazon team.
• Advocate for the brand within Amazon to secure visibility, support, and growth opportunities.

Business Operations and Financial Management

• Own the day‑to‑day management of the Amazon business, including retail readiness, item setup, catalog health and maintenance, and operational troubleshooting.
• Manage the Amazon funding workbook, ensuring accurate tracking and reconciliation of trade terms, accruals, and co‑op spend.
• Monitor profitability, assess ROI of investments, and implement margin improvement projects.
• Ensure compliance with Amazon's operational policies and performance standards.

Performance Analysis & Optimization

• Monitor and analyze key performance indicators (KPIs) such as sales, traffic, conversion, and profitability.
• Identify trends, diagnose performance gaps, and recommend data‑driven actions to optimize results.
• Leverage tools and dashboards to provide actionable insights to internal stakeholders.
• Develop and implement assortment strategies that prioritize Kao and Amazon strategic items, optimizing sales and margin while collaborating with cross‑functional teams.
• Launch new items by developing and executing plans that accelerate the Amazon flywheel.
• Social listening – proactively monitor customer ratings and reviews across Amazon 1P platform to identify trends, opportunities, and potential issues.

Promotional & Media Planning

• Collaborate with the internal Shopper Team and Amazon Media Group to plan and execute advertising campaigns, deals, and seasonal promotions.
• Develop and execute promotional strategies aligned with brand priorities and digital commerce objectives, driving incremental growth and shopper engagement.

Forecasting, Inventory & Supply Chain Management

• Lead monthly and annual internal forecasting processes, leveraging data‑driven insights to ensure high forecast accuracy and alignment with business objectives.
• Partner with Amazon and internal logistics teams to manage inventory levels, reduce out‑of‑stocks, improve forecast accuracy, and reduce chargebacks/shortages.
• Monitor operational KPIs and implement corrective actions as needed.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5+ years experience in digital commerce, eCommerce strategy, or online retail (Beauty, Retail, CPG, Fashion & Lifestyle preferably).
• Microsoft Office usage (PowerPoint, Excel, Word, Outlook);
  Canva a plus.
• Experience in managing Amazon vendor relationships and driving profitability.
• Strong analytical skills and experience with digital shelf tools, retail analytics, and performance dashboards.

We are an Equal Opportunity Employer, including disabled and veterans.

Mid-senior level

Full-time

Marketing and Sales

Personal Care Product Manufacturing