Sales Support Specialist

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At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work‑life balance, a positive support system, and the power of diversity and inclusion.

• The Sales Support Specialist works with Account Managers, while executing business strategies. They also maintain a great relationship with our Manufacturers, Kroger team members, Account Managers, and co‑workers. As we continue to grow, our Support department is looking to add a Sales Support expert to the team. This person will play a critical role in supporting Account Managers and ensuring seamless execution of sales activities.
  
  This position serves as a support partner between manufacturers, account managers, and internal teams to drive accuracy, efficiency, and timely completion of sales‑related processes.
• Some of the Sales Support Specialist duties will include managing contract entry, coordinate new item submissions, handle order and deduction issues, process price changes, and assist with trade planning systems. Strong attention to detail, clear communication, and the ability to work in a fast‑paced, deadline‑driven environment are essential to.
• Fully remote
• Salary range $55,000 - $60,000 based on experience, qualifications and skills
• At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long‑term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!

• Supports and represents the Key Account Managers
• Coordinates key business strategies for each of their Manufacturers
• Provides excellent customer service:
  Returns e-mails promptly, escalates issues immediately to the correct person, communicates with the Key Account Manager on Manufacturer needs and coordination, takes initiative on to achieve results.
• Always corresponds in a positive and professional manner
• Must demonstrate good problem‑solving ability and initiative in finding workable solutions to complex problems affecting multiple users of shared data.
• Identifies when issues need to be escalated to the Key Account Manager
• Assist the Key Account Managers with manufacturer proprietary sales planners and tracking systems requirements
• Assist Key Account Manager in preparing for sales meetings, customer appointments and manufacturer meetings
• Accurately administers Promotional Planning, taking exceptional care to meet industry deadlines
• Verifies correct cost with manufacturer, submits all price change forms to Kroger, and submits EDI price changes when needed through Gen Web
• Communicates all order changes between the manufacturer and Kroger, i.e., date changes, quantity adjustments, pricing errors, and promotion discrepancies

• Advanced level of Microsoft Office, Word, and Excel
• Software programs relating to the department
• Utilizes an elevated level of customer service for each person that this position meets
• Must be able to manage multiple interruptions and adjust priorities accordingly
• Excellent organizational skills to organize workload, set priorities, and meet deadlines
• Attention to detail
• Able to work independently with minimal supervision
• Ability to maintain a positive working relationship with co‑workers,…