Experienced CRM​/Sales Operations Associate

Overview

Senior CRM/Sales Operations Associate at Medpace

Medpace Business Development and Marketing is seeking a full time, Senior CRM/Sales Operation Associate to join our team. The Analytics team plays a key role in researching, analyzing and overseeing quality control of market, customer, and sales data.

• Oversight of Salesforce CRM system configuration, user management, data management;
• Manage integration and troubleshooting with internal and external systems (e.g. proposals database, biopharma drug/trial data feeds, marketing automation platform);
• Creating reports and dashboards to provide actionable insights;
• Collaborating with stakeholders including internal users and external consultants and vendors, to maintain and improve platform performance and translate to business needs;
• Review, analyze and report sales and market performance data including summaries and recommendations to management based on findings;
• Conduct end-user training, support and troubleshooting; work closely with internal users and stakeholders to maintain and improve user experience; and
• Provide analysis and recommendations on how to leverage and improve CRM capabilities and applications.

• 5-10 years of extensive Salesforce/CRM administration experience;
• Salesforce Sales Cloud required and knowledge of Hub Spot is a plus
• Demonstrated experience and expertise as a CRM administrator, including understanding of the underlying infrastructure and processes required to manage the platform, configuration and updates, process automation, integration with other systems, data sources and applications;
• CRM experience mandatory but certification not necessary but a plus;
• Demonstrated understanding and experience in reporting, visualizations, dashboarding and data analysis;
• Documented experience in project management, process management, CRM user and license management, user training, security;
• Experience analyzing and recommending the need to optimize sales;
• Critical thinker:
  Experience analyzing sales and marketing data tied to key performance indicators and making recommendations from root cause analysis;
• Experience in team building; cross-functional collaboration across the organization; and
• Ability to present in front of large groups as well as in front of senior level management.

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach.