Tenant Recovery Analyst

Tenant Recovery Analyst at Phillips Edison & Company

Phillips Edison & Company takes PRIDE in creating great omni-channel grocery-anchored shopping experiences and improving communities, one center at a time. PECO’s culture is fueled by the ENERGY our team brings to work every day - to find creative solutions and create value for our centers, our investors, our communities and the greater world around us. PECO’s culture is driven by our team’s CONNECTION to each other and the communities in which we live and work.

PECO embraces the OPPORTUNITY to source and implement creative and sustainable programs to create a positive impact on the environment.

Phillips Edison’s operating platform provides retail services including acquisition, redevelopment, leasing and management of grocery-anchored retail centers.

• Research and analyze assigned tenant questions or dispute cases, using language from the tenant lease and applying critical thinking and decision-making skills to resolve issues and answer questions.
• Prepare adjustments to CAM/RE Tax/Insurance/Utility reconciliations as needed per the terms of the lease. Ensure that Asset Management and Property Management are made aware of issues at each property as they are identified and assist in resolving issues as needed.
• Prepare correspondence and documentation in accordance with established policies and procedures to notify tenant of company’s position on specific disputed issues.
• Assist Customer Solutions Specialists in the collection of recoverable expense billings. This often requires responding directly to tenants and answering very specific billing questions by using negotiation and persuasive skills to secure the maximum amount of reimbursement for recoverable expenses for the company’s benefit.
• Actively collect balances for Anchor and National tenants as identified by the SVP of Portfolio Management and Customer Solutions and the Tenant Recovery Manager.
• Work closely with Portfolio Management, Property Management and Renewal Agents on resolving specific tenant complaints and providing guidance on prior billings during the renewal process.
• Notify CAM reconciliations team of required changes to MRI lease setup as identified during the handling of tenant dispute cases.
• Work with internal groups to provide reporting on disputes and collections as required.
• Assist the Tenant Recovery Manager on an Ad Hoc basis.

• Bachelor’s or Associate’s degree or equivalent experience preferred.
• 1-3 years prior professional experience in either Accounting/Finance or Commercial Real Estate/Lease Administration capacity.
• Strong computer and analytical skills, including proficiency in MS Office.
• Competitive drive and exceptional critical thinking skills are highly desired qualities for this role.
• Must have strong communication skills, written and verbal, with the ability to communicate to a variety of audiences including senior leadership.
• Prior MRI experience is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Associate

Full-time

Finance