Recertification Clerk; Part Time), Madison Villa

Recertification Clerk – Affordable Living, Madison Villa

Episcopal Retirement Services is proud to be recognized as one of Cincinnati's top employers for 16 consecutive years. Join our award‑winning culture and grow with us.

• Medical, Dental, and Vision Insurance Plans
• Generous PTO
• Health Savings Account
• Short‑Term and Long‑Term Disability
• 403B
• Discounted Meals
• Internal Promotions
• Pay Activ
• Tickets at Work
• Life Insurance
• Tuition Reimbursement
• Employee Referral Program

• High school diploma or equivalent.
• Prior customer service or administrative experience preferred.
• Occupancy certification skills and experience preferred.
• Excellent grammar and communication skills.
• Strong computer skills.
• Proficiency in reading, writing, and speaking English.
• Ability to see, hear, or use suitable aids to perform essential functions.
• Ability to work with disabled, elderly, emotionally upset, or hostile individuals.
• Ability to communicate with residents of all behavior and acuity levels.
• Intermittent movement throughout the day.
• Ability to cope with mental and emotional stress.
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally.
• Not a threat to workplace health or safety.
• Reliable attendance.
• Provides outstanding customer service in line with ERS’s expectations and values, and takes ownership of resolving concerns.

• Create and maintain a warm, welcoming environment and ensure guests comply with rules.
• Support the Community team with administrative tasks such as filing, copying, mailing, composing and typing confidential/medical materials, formatting documents, managing the monthly calendar and physician/activity sign‑up sheets, and assisting with policy development and coordination.
• Ensure all recertification paperwork is signed, sent, and verified per HUD and Tax Credit regulations; assist residents with the recertification process.
• Assist walk‑in applicants with completing applications.
• Innovate new ideas and processes to benefit residents and staff.
• Provide requested items to residents such as keys, mailboxes, etc.
• Receive rent payments, record them in One Site, and prepare deposits.

We look forward to speaking with you! Immediate consideration is given to qualified applicants.

Episcopal Retirement Services is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

Location:

Cincinnati, OH. Salary range: $32,000.00–$43,000.00.