Logistics Account Manager

Description

• Develop and grow relationships at multiple levels within client organizations
• Identify opportunities to expand business with current accounts
• Retain & grow a portfolio of customer accounts
• Act as a primary point of contact for customers, addressing needs and creating solutions
• Provide an exceptional customer experience with the support of 828’s best-in-class service delivery team
• Monitor and manage account performance, ensuring satisfactory performance to KPI’s & SLA’s
• Negotiate transactional and contractual pricing agreements with customers and carriers
• Manage service exceptions, communicate exceptions to customers & escalate issues internally as appropriate
• Stay apprised of industry trends and best practices to continuously improve service offerings
• Conduct business reviews & recommend strategies to drive growth and enhance customer satisfaction

• Demonstrated success in freight brokerage and transportation logistics
• Strong negotiation & problem solving skills
• Strong written and verbal communication
• Working knowledge of supply chain technologies
• Ability to multi-task in a fast-paced environment
• Effective communication and interpersonal skills with the ability to influence others both internally and externally
• Ability to self-start and independently manage workload
• Proficiency in MS Office Suite and logistics software

• Career advancement opportunities and on-the-job training
• Medical, dental, vision and life insurance
• 401(k) company match program
• On-site gym facility
• Paid time off