Renewal Manager- Public Safety

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational, and commercial sectors to make safer
, smarter
, and better decisions.

Vector Solutions is seeking a Renewal Manager who is self-motivated with a talent for building strong customer relationships in addition to developing new business from existing clients. If you have an entrepreneurial spirit, are driven to be the top performer, have a track record of exceeding quota, and possess the technical aptitude to identify business requirements, we are interested in speaking to you!

• Develop professional cooperative relationships with a portfolio of clients.
• Identify, retain, and grow Vector Solutions products based upon client needs and business initiatives.
• Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota.
• May conduct product demos that focus on potential solutions for clients.
• Develop strong knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client.
• Develop industry expertise within assigned client base.
• Maintain and track all client communications utilizing Vector Solutions customer relationship management system.
• Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients.
• Address client concerns and ensure the resolution of issues promptly, with follow-up when appropriate.
• Proactively conduct strategic account reviews with all assigned clients on an annual basis to review service needs and usage trends.
• Proactively conduct regular account checks to identify early risk.
• Reinforce the value of Vector Solutions products and identify additional opportunities; identify and mitigate risk.
• Other duties as assigned.

• Associates or Bachelor's degree in a related field preferred.
• 1 - 3 years of experience in a consultative sales-oriented position focusing on relationship management.
• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Resolve customer issues quickly and effectively.
• Ability to exercise time management, prioritize work, and set goals.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to learn additional software quickly.
• Successfully present new ideas to groups of managers and high-level executives.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organization skills and detail oriented.
• Ability to adapt to new conditions, assignments, and deadlines.
• Thrive in a fast-paced team environment.
• Experience using MS products.
• Experience using Salesforce CRM.

• Friendly, open, and casual work environment
• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• One Pass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of…