Operations Coordinator - Major Account

Are you energized by organization, problem-solving, and keeping operations on track? As an Operations Coordinator with within tdg Facilities, you’ll be at the hub of activity—aligning schedules, resources, and priorities to ensure seamless service delivery. This role is fast-paced, collaborative, and essential to maintaining the high standards our clients expect every day. . . and offers multiple career pathways to growth.

tdg Facilities is a dynamic integrated facilities management organization committed to excellence, integrity, and teamwork. Our team is seeking a full-time Operations Coordinator - Major Account in the Greater Cincinnati, Ohio / Sharonville, Ohio area to support service scheduling, delivery, efficiency, and analytics within our organization.This role offers the opportunity to work in a highly collaborative environment across multiple functional teams, including the executive team, and the opportunity to acquire technical skills and experience by working with a highly supportive team.

The Operations Coordinator, Skilled Trades / Field Service position plays a pivotal role in supporting our Mobile HVAC, Electric, and Plumbing teams within tdg Facilities’ Field Service Coordination (FSC) function. This position is responsible for the end-to-end coordination of work orders, resource scheduling, and logistical planning – ensuring our service delivery is efficient, data-driven, and aligned with client expectations. The Coordinator acts as a strategic partner to our Skilled Trades Leads, with a direct impact on team performance, client satisfaction, and revenue execution.

• Own the full lifecycle of customer work orders – from intake and scheduling through technician engagement, documentation, and closure – ensuring timely delivery, accurate data, and clear communication throughout.
• Serve as a central point of contact between field staff, leadership, clients, and internal teams. Proactively manage updates, elevate issues, and drive follow-through on all assigned work.
• Collaborate closely with the Account Director, acting as an operational counterpart and holding stakeholders accountable to realistic delivery timelines and resource commitments.
• Monitor daily and future schedules for mobile teams associated with service. Adjust proactively for conflicts, emergencies, or resource constraints while balancing long-range workload and rolling forecasts.
• Ensure accurate and timely submission of time, materials, and documentation to support downstream invoicing and reporting.
• Engage directly with client sites via phone, email, and portal systems to coordinate appointments, resolve issues, and support project execution.
• Coordinate rental equipment needs and manage associated logistics, invoices, and tracking.
• Partner with the Field Service Analysts to leverage work order dashboards and reports. Use data to guide technician deployment, workload balancing, and continuous improvement of operational cadence.
• Participate in root cause investigations around process breakdowns or repeat service issues. Flag and help resolve systemic gaps in coordination, communication, or delivery.
• Participate in technician feedback loops by documenting service misses, contributing to scorecards, and surfacing insights during performance reviews.
• Ensure Preventative Maintenance schedules are fully executed by orchestrating technician availability, access coordination, and status tracking.
• Actively support strategic initiatives, such as improving PM forecasting, and driving SOP adoption.
• Support new SOP creation, process documentation, and cross-training within the FSC Team.
• Support operational leaders in mass communications, calendar alignment, and coordination of team meetings or touchpoints.
• Provide extended hour coverage during project surges or emergencies, and participate in an On-Call rotation for the company’s main Service Line.
• Perform other tasks and duties as required.

• Associates or Bachelor’s degree in a field of business competency (e.g. Business Administration, Finance, Management Information Systems, Supply Chain Management, Accounting, etc.).
• 2+ years…