Salesforce Business Analyst

Collaborates with stakeholders to identify and articulate business and stakeholder requirements for the entire Salesforce suite of products, as well as identify the solutions that will maximize the value delivered. This includes interviewing stakeholders, eliciting, analyzing, specifying, and validating business, stakeholder, solution, and transition requirements, and communicating those requirements to the Salesforce solution/development teams through the software development life cycle (Agile, Waterfall, Iterative).

Applies proven communication, modeling, analytical, problem-solving, facilitation, negotiation, influence, and leadership skills to ensure stakeholder expectations are met. Produces requirements on small-to-medium, less‑complex projects that require planning, elicitation, documentation, analysis, and management of the business. Acts as a liaison between the business customer and Information Technology (IT) project team(s) by building cooperative, constructive, effective working relationships with internal and external customers.

Ensures IT understands the business and stakeholder requirements and resolves any gaps in understanding. Responsible to make an established range of decisions, escalating to management when necessary, and updating the manager on a regular basis.

What you will do

• Responsible for planning and monitoring activities for business analysis activities. Chooses a business analysis approach that is appropriate for the change. Performs a stakeholder analysis to determine potential types and areas of the impact associated with the Salesforce change. Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative.
• Responsible for elicitation of business Salesforce requirements and related activities. Uses a variety of elicitation techniques to identify the characteristics of the change. Confirms and communicates what the stakeholders’ needs are. Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses.
• Responsible for activities related to business requirement’s management and communication. Translates business concerns, questions, and desires into clear stakeholder Salesforce requirements through use cases, process diagrams, functional requirements, and others. Defines relationships between various types of requirements. Traces requirements to business objectives, test cases, and solutions. Assesses the value, urgency, and risk associated with each individual requirement. Evaluates new and changing Salesforce requirements for impact on projects.
  
  Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution.
• Responsible for requirements analysis and design definition. Analyzes the Salesforce needs in order to recommend a solution or a range of solutions. Analyzes and quantifies the potential value of the solution options. Models and/or tailors requirements so they are understandable and usable by each stakeholder group.
• Coordinates and facilitates meetings with stakeholders, vendors, and regulatory agencies as required to support planning, validation/acceptance, and final deployment processes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree In Business, Finance, or IT preferred, or commensurate experience.
  
  - Required
• If no degree, a minimum of three years of professional business and/or IT experience is required.
  
  - Required
• Demonstrated experience setting goals and…