Shopping App Program Coordinator

The Shopping App Program Coordinator is a full-time, onsite, year-round position that is responsible for program coordination, partnership integration, product management, and data analytics and reporting. This role has a key focus on overall program coordination and project management, working closely with a cross-functional team to ensure all facets of the program are cohesively aligned - from tech product to fulfillment to merchant interactions.

Integrating new innovations and partnerships into current operations, ensuring program and partner goals are considered and seamlessly brought together through execution, and supporting planning efforts for program growth will be key to success in this role.

The Shopping App Program Coordinator reports to the Shopping App Program Manager. This role has the following direct reports:
Shopping App Product Tech Associate and Shopping App Partnership Associate.

The Corporation for Findlay Market (CFFM) is committed to supporting food entrepreneurs as they start, grow and scale their businesses through the development of innovative programming and high-impact partnerships. The Findlay Market Shopping App provides a new and innovative way to shop with Findlay Market Merchants more often, bringing a taste of the Findlay Market experience online.

CFFM has developed an aggregate online sales platform for Findlay Market Merchants that will allow them to generate incremental sales without the need to individually invest in costly technology, administration, and operations. This investment in the infrastructure necessary to develop, manage, and support those operations allows our Merchants time and resources to continue to grow their businesses.

The Findlay Market Shopping App provides not only a convenient way for Findlay Market shoppers to access the foods they need and want, but most importantly, a more equitable way. With a focus on supporting all shoppers through acceptance of SNAP benefits and significant partnership programs with community organizations committed to serving and resourcing underserved communities, we are committed to ensuring an inclusive and accessible experience online, just as we do at Market.

This initiative is helping to create a model for inclusive urban revitalization that invests in small, local businesses and connects them directly to shoppers who need and want access to fresh, local groceries. We are passionate about providing an innovative online shopping platform supporting our small business-driven local economy, while making a positive social impact through access to all, one fresh grocery order at a time!

The Shopping App Program Coordinator’s success will be measured in part by the following goals:

• Support growth opportunity areas for entrepreneurs
• Support cultural and income diversity at Findlay Market
• Retain existing and attract a new shopper base

• Overall program coordination; own team workflow, meetings, and project management.

• Manage and execute new and existing project and program plans; lead collaboration across team functions and partners to implement program innovations and partner needs through mission alignment, process and procedure changes, and integration feasibility.
• Main point of contact for current and new Merchant needs, feedback, and issue resolution.
• Develop creative and effective problem-solving strategies for implementation, prioritization of issues, and resolution based on scope, objectives, and resources.
• Provide key program input and decision-making, ensuring stakeholders’ consideration.
• Regularly contribute to updates in the Shopping App Management Manual as necessary.
• Work closely with the Communications team to develop and implement marketing and promotion strategies, outreach, and all collateral needs.
• Manage Customer Service, issue resolution, and Merchant Violations processes.
• Communicate promptly with the team regarding issues that may arise and provide recommendations for resolutions.
• Support partnership proposal creation, program development and execution, and ongoing coordination of program needs and project management.
• Work closely with Market Center and the Outdoor market team to serve as a point of contact for nutrition incentive questions from shoppers and participating Merchants when working Market Center shifts
• Assist with Produce Perks, Produce Perks ACH, Produce Perks+, and other nutrition incentive programs, including customer transactions, merchant support, token…