Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging

Location:

Belmont, California. This is an in-office role, four days a week.

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At Ring Central, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We are looking for: a Senior Analyst to join our Strategy & Business Operations team. In this role, you will build automated customer analytics products and data pipelines using Python and AI tools to inform pricing and packaging decisions.

• Build and maintain live customer journey analytics and Voice of Customer products that combine product usage, support, survey, and CRM data.
• Support pricing and packaging decisions with analysis of plan mix, discounting, and customer behavior, and turn the results into clear recommendations for executives.
• Replace manual data pulls and slide-based reporting with automated pipelines and tools.
• Analyze large datasets with Python and SQL, and document your methods so others can reuse and check them.
• Work with Product, Finance, Sales, and Customer Success to define metrics and keep them consistent across teams.
• Present findings to senior leaders, including the VP and C-suite.

• 3 Months:
  Master customer data source locations, align on metric definitions with cross-functional partners, ship your first automated data refresh, and deliver an initial pricing analysis.
• 6 Months:
  Launch automated Voice of Customer and customer journey dashboards, present pricing recommendations to leadership, and publish documented code to a shared repository.
• 12 Months:
  Fully own end-to-end customer and pricing analytics, retire manual reporting, and deliver strategic analysis that directly shapes executive decision-making.

• 4+ years in strategy, business operations, analytics, or management consulting.
• Hands‑on experience with Python (e.g., pandas), SQL, and cloud data warehouses (e.g., Snowflake, Big Query) to build, test, and maintain automated data pipelines and tools.
• Proficiency leveraging and reviewing AI coding tools (e.g., Claude Code, Cursor, Git Hub Copilot).
• Strong communication skills to translate complex data into concise executive recommendations.
• Ability to work in-office in Belmont, CA four days a week.

• Experience at a management consulting firm, including a consulting firm's capability center or global delivery center.
• An advanced degree (MBA, master's, or PhD), ideally in a quantitative field.
• Experience with pricing and packaging, customer analytics, or Voice of Customer programs at a software company.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it:…