Account Manager - Sales Support Specialist

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Account Manager I within PNC's Treasury Management Sales organization, you will be based in Cincinnati OH or San Diego CA or Los Angels CA or Phoenix AZ or Atlanta GA.

This position is designed to act as an extension of our Treasury Management sales team, providing centralized support that allows our partners to focus on client relationships and strategic selling. The role plays a key part in delivering consistent, high-quality materials and support across a variety of client-facing needs. In addition, this is still an evolving function, so this role will also play an important part in helping us build and refine processes as we continue to scale.

• Supporting client relationship reviews and building polished, client-ready presentations
• Assisting with PINACLE product demos and sales support materials
• Providing pricing support and guidance
• Translating incoming requests into clear, structured, and high-quality outputs
• Partnering closely with sales teams to understand client needs and priorities
• Managing multiple requests with quick turnaround times, often same day
• Contributing to process improvement and helping define best practices as the role evolves
• Prior experience in Treasury Management is highly recommended

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Under direct supervision, works in support of assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients. Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship.

Utilizes basic industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.

Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Will work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines. Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. May identify customization needs, and work with service partners to implement.

Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues. Works towards finding the best solution to maintain a positive client relationship.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's…