Enterprise Consent Governance Leader-Privacy

Position: ENTERPRISE CONSENT GOVERNANCE LEADER-PRIVACY
Job-:
Legal

Location:

Cincinnati, OH, United States Workplace:
On-site

Schedule:

Full time Posted:
Closes:
Serves as the business owner and program leader for Kroger's enterprise consent management capabilities and enables Kroger's privacy rights program, customer choice architecture, personalization strategy, Retail Media initiatives, Health & Wellness growth opportunities, and emerging AI-enabled experiences. Responsible for operationalizing consent governance requirements, administering consent management technologies, managing the enterprise consent program, and driving adoption of consent-related processes and controls across the organization.

This role acts as the central coordinator for enterprise consent management activities, ensuring that customer permissions, preferences, and privacy rights are implemented consistently across Kroger's customer experiences, business processes, and supporting systems. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Qualifications Minimum Bachelor 's Degree in relevant field8+ years of experience in program management, governance, business operations, compliance operations, technology implementation, product operations, or related disciplines

Demonstrated success leading enterprise-wide initiatives involving multiple stakeholder groups

Experience managing technology-enabled programs, platforms, or governance processes

Strong analytical skills and ability to synthesize analysis into compelling oral and written communications and presentations

Excellent planning, organizing and follow-up skills with attention to detail and thorough documentation practices

Strong communication, facilitation, and stakeholder management skills

Highly collaborative individual, who has proven ability to work cross functionally and build strategic and mutually beneficial relationships at all levels of the organization

Demonstrated experience working with software vendors and enterprise technology teams

Experience facilitating discussions and problem-solving among legal, compliance, business, product, and technology teams

Ability to be self-directed and work independently

Desired

Experience with consent management, preference management, privacy management, customer data governance, or related technologies

Experience with Ketch, One Trust, Trust Arc, or similar platforms

Familiarity with privacy laws, digital advertising, loyalty programs, customer preferences, or customer rights programs

Certifications such as PMP, CIPM, CIPP/US, Prosci Change Management, or equivalent

Responsibilities

Serve as the business owner for Kroger's consent management platform(s), including Ketch, and lead platform administration, governance operations, implementation coordination, stakeholder engagement, reporting, issue management, continuous program improvement and long-term program roadmap.

Manage vendor relationships to support ongoing platform optimization efforts and partner with technology to ensure consent signals are integrated and operating as intended across systems.

Serve as the primary coordination point for enterprise consent management initiatives by developing program roadmaps, driving issue escalation and resolution activities and supporting strategic planning activities related to customer permissions, preference management, and privacy rights enablement.

Partner with the Privacy Office to implement, operationalize, maintain, and continuously improve Kroger's enterprise consent governance framework.

Manage governance processes, intake procedures, review workflows, implementation standards, and operational controls supporting enterprise consent management.

Support numerous strategic business initiatives, including personalization, customer engagement, loyalty, Retail Media, Health & Wellness growth, AI-enabled experiences, and other data-driven offerings.

Coordinate governance activities across multiple business units and technology organizations.

Maintain enterprise documentation, inventories, standards, process maps, and governance artifacts.

Develop and maintain dashboards, and reporting to develop and support track governance program metrics, risks, action items, dependencies, implementation progress, regulatory inquiry and compliance review activities.

Lead intake and coordination activities for new consent-dependent use cases and facilitate reviews among Privacy, Legal, Business, Product, and Technology stakeholders to ensure governance requirements, approvals and…