Sr. Professional Services Consultant, Business Performance Assessment; BPA)

Position: Sr. Professional Services Consultant, Business Performance Assessment (BPA)
About UsCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary The Senior Business Process Consultant is an experienced client-facing individual contributor who leads complex Business Performance Assessments, diagnoses cross-functional dealership challenges, and converts operational, financial, workflow, and solution-utilization insights into prioritized recommendations. The role is accountable for identifying the right opportunities, gaining customer commitment, and helping translate those opportunities into measurable business outcomes, rather than simply identifying more findings.

The Senior Consultant serves as a trusted advisor to dealership leaders, builds a compelling case for change, and coordinates with CDK partners to advance practical recommendations and qualified opportunities.

Responsibilities & Essential Functions
• Lead complex, multi-department Business Performance Assessments with Dealer Principals, General Managers, Controllers, and department leaders.
• Diagnose root causes across Accounting, Fixed Operations, Variable Operations, and F&I by evaluating KPIs, financial drivers, workflows, controls, system utilization, and business practices.
• Establish performance baselines and quantify the operational and financial impact and return on investment of proposed improvements.
• Develop integrated, prioritized recommendations that distinguish customer-led actions from opportunities requiring additional Consulting or CDK support.
• Facilitate executive-level readouts that clearly communicate findings, risks, opportunities, expected value, customer decisions, commitments, owners, and next steps.
• Gain customer commitment to action and coordinate follow-through so recommendations move from assessment to implementation and measurable value realization.
• Identify and qualify strategic customer opportunities through consultative discovery and collaborate with Sales, Customer Success, Professional Services, Product, and Support to progress appropriate solutions.
• Manage stakeholder alignment, expectations, documentation, action plans, and follow-up across complex concurrent engagements.
• Use AI-enabled and emerging tools to improve assessment quality, insight generation, documentation, and delivery speed while applying sound human judgment and validation.
• Recognize patterns across engagements and provide feedback that strengthens assessment methods, solution positioning, and customer value realization.
• Coach Business Process Consultants through peer review, joint engagements, and practical guidance; this role does not have direct reports.
• Independently manage a portfolio of concurrent engagements, priorities, travel, and deliverables in accordance with team standards.

Required

Job Skills & Qualifications
• Typically 7 or more years of experience in retail automotive dealership operations, automotive consulting, business process improvement, or a related field.
• Broad dealership operational expertise across multiple functions, with depth in Accounting, Fixed Operations, Variable Operations, and/or F&I.
• Demonstrated success leading complex assessments and translating operational…