Business Operations Manager

Caring Transition Franchising Systems Inc is seeking a Business Operations Manager to join our team in Cincinnati, OH. This full-time, on-site position offers the opportunity to play a key role in the operations of a growing small business that provides compassionate relocation, downsizing, and estate liquidation services for seniors within the Individual and Family Services industry.

As a Business Operations Manager, you will oversee and streamline the day-to-day operational processes that keep our services running smoothly. You will coordinate across teams, support service delivery, and help ensure that every client receives the peace of mind and attentive care our mission is built on. This role is ideal for an associate-level professional who is eager to grow within a mission-driven organization.

We offer a competitive hourly compensation range of $65 to $85 per hour, reflecting our commitment to valuing the skills and dedication of our team members.

• Oversee daily business operations to ensure efficient and compassionate service delivery
• Coordinate scheduling, logistics, and resources for relocation, downsizing, and estate liquidation projects
• Serve as a point of contact between clients, field teams, and company leadership
• Develop and maintain operational processes, workflows, and documentation
• Monitor service quality and client satisfaction, addressing concerns promptly
• Manage vendor relationships and coordinate with outside service providers as needed
• Track operational metrics and prepare reports to support business decision-making
• Support franchise and business development initiatives as the company continues to grow
• Ensure compliance with company policies, safety standards, and industry best practices
• Assist with budgeting, expense tracking, and invoicing processes

• Associate degree or equivalent combination of education and relevant experience
• Proven experience in operations, coordination, or administrative management
• Strong organizational and multitasking skills with keen attention to detail
• Excellent communication and interpersonal skills, especially when working with seniors and their families
• Demonstrated empathy and a compassionate approach to client care
• Proficiency in Microsoft Office Suite and familiarity with operational or project management tools
• Strong problem-solving abilities and a proactive, solutions-oriented mindset
• Preferred:
  Experience in the senior services, real estate, or estate-related industries
• Preferred:
  Familiarity with franchise operations or small business management