Customer Service Representative

Licensed & Insured | IICRC Certified | BBB A+ Rated

May 27, 2025 by

Dry Effect is a team of restoration and remediation professionals dedicated to providing an unparalleled service experience. Our expertise lies in natural disaster restoration and remediation, where we continuously educate ourselves on the latest technology, certifications, and top industry practices to be the experts our customers deserve.

We are seeking a professional, empathetic Customer Service Representative to join our team. This role will serve as the first point of contact for our clients, many of whom are dealing with stressful situations related to water, fire, or mold damage. The ideal candidate will embody our core value: ensuring everyone we interact with knows they are respected, listened to, and that their problems will be solved as promised and to their satisfaction.

• Monday – Friday
• 7:30 AM – 4:30 PM
• Full-time position

• Answer incoming calls and respond to customer inquiries with empathy and professionalism
• Schedule and coordinate restoration services with clients and technicians
• Process work orders and maintain accurate customer records
• Follow up with customers to ensure satisfaction with our services
• Assist with various administrative duties as needed
• Coordinate with our restoration teams to ensure timely service delivery
• Maintain knowledge of our services to accurately address customer questions

• High school diploma or equivalent (Associate’s degree preferred)
• 1-2 years of customer service experience
• Excellent communication skills, both verbal and written
• Ability to remain calm and professional when dealing with distressed customers
• Basic computer skills including proficiency in Microsoft Office
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment

• Competitive hourly wage
• Health, dental, and vision insurance
• Paid time off
• A supportive, team-oriented work environment
• Opportunity to make a real difference in people’s lives during challenging times

Please submit your resume and a brief cover letter explaining why you would be an excellent fit for our team. We look forward to hearing from you!

Dry Effect is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.