Spanish Bilingual Client Care Assistant

Spanish Bilingual Client Care Assistant

WSAudiology – HearUSA is a global leader in the hearing aid industry. We invite you to help unlock human potential by bringing back hearing for millions of people around the world.

• Location: Remote
• Shift: 9:00 AM – 5:30 PM EST

• Quickly answer inbound calls from clients and prospects with appointment inquiries or requests regarding products/services.
• Perform outbound calls to leads and existing clients, following established call protocols and utilizing persuasive communication techniques.
• Utilize sales ability to convert calls into qualified appointments.
• Maintain a positive and friendly demeanor while providing efficient and courteous service.
• Use marketing campaign knowledge, CRM information, and training to identify opportunities for Hearing Aid Evaluation and/or Product Discussion appointments.
• Overcome objections and schedule revenue-generating appointments during every phone call.
• Maintain basic knowledge of Hearing Aid Insurance plans and provide simple overviews of HearUSA managed care plans as applicable.
• Handle client SMS and email responses, website chat, and additional Client Care Department tasks as assigned.
• Participate in team meetings and complete all assigned training.
• Adhere to scheduled lunches, breaks, and attendance policies; report any technical system issues as they occur.
• Follow defined processes to report client complaints or negative interactions.
• Follow business, scheduling rules, system processes, and company policies as defined by HearUSA leadership.
• Maintain client, employee, and business confidentiality and adhere to HIPAA guidelines.
• Utilize bilingual Spanish (or other language) skills to assist Spanish-speaking clients and schedule appointments as applicable.

• High school diploma or equivalent.
• Customer service experience.
• Consistently positive and enthusiastic demeanor.
• Strong de‑escalation skills.
• Ability to work quickly, efficiently, and independently.
• Clear, concise, and accurate communication.
• Willingness to learn new computer programs and processes.
• Willingness to work within specified business rules, phone call scripting, and performance standards.
• Willingness to continue learning and refining new skills.

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401K Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pays: $18 - $20/hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.