Customer Service Representative - Cincinnati, OH

Overview

Universal Energy Solutions is seeking a Customer Service Representative in Cincinnati, OH. In this pivotal role, you will act as the main point of contact for our customers in the Cincinnati area, ensuring their needs are met with outstanding service.

$55,000.00/yr - $65,000.00/yr

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting
• Maintain accurate and detailed customer records and interactions
• Collaborate with other teams to ensure prompt and effective resolution of customer issues
• Stay up-to-date on products, services, and industry trends
• Adhere to company policies and procedures at all times

• Experience in customer service is advantageous, although it is not a prerequisite
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and the capacity to think swiftly in dynamic situations
• Ability to manage challenging scenarios involving dissatisfied customers while maintaining professionalism and empathy
• Knowledge of the energy sector is a valuable asset
• Ability to multitask and excel in a fast-paced environment
• Willingness to work flexible hours, including evenings and weekends
• High school diploma or equivalent is mandatory
• Residency in or near the Cincinnati, OH area is essential

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum