Dispatcher, Customer Service/HelpDesk
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, Technical Support
Dispatch Agent – Facilities Maintenance Support
Base pay range$20.00/hr - $22.00/hr
Job TitleDispatch Agent
Pay$20-$22/hr (more for right candidate)
ScheduleOnsite M-F 8-5
Required Skills & Experience- 3+ years of level 2 or 3 Help Desk experience
- Triaging
- Ticket/Work Order prioritization
- Facilities management platforms and other software (Maximo, Service Now, Service Channel, fm Pilot)
- Manufacturing, production, or big box retail experience
- Autonomous system diagnostics and troubleshooting
A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders.
This role requires heavy multitasking and navigating multiple applications didates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role.
Associate
Employment typeContract
Job functionCustomer Service
IndustriesFood and Beverage Manufacturing
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