Service Operations Support

Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.

Job Description:

We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.

Key Responsibilities

Scheduling and Coordination

• Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
• Assign service calls to technicians based on availability, skill sets, and location.
• Manage and update service schedules, considering priorities and potential conflicts.

Customer Communication

• Serve as the primary point of contact for customers regarding service requests and inquiries.
• Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
• Address customer concerns and resolve issues in a timely and professional manner.

Technical Communication

• Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
• Monitor technician progress and address any issues or concerns that arise.
• Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.

Logistics and Operations

• Manage and track service vehicles and equipment, ensuring they are available and in good working order.
• Monitor service routes and adjust schedules as needed to optimize efficiency.
• Order parts and supplies as needed to support service operations.

Other Potential Duties

• Answer customer service calls and address inquiries.
• Invoice customers for services rendered.
• Prepare reports and track service performance metrics.
• Assist with other administrative tasks as needed.

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to prioritize tasks and work under pressure.
• Knowledge of Computer Ease and Service Trade preferred.
• Familiarity with the HVAC service industry.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required.
• Some experience in customer service or dispatch roles preferred.

Benefits

• Profitability Bonuses
• Paid Time Off and 9 Paid Holidays
• 3% of Compensation 401(k) Retirement Contribution
• Company Paid Health, Vision, and Dental Insurance for employee
• Company Paid Life Insurance for employee
• Company Paid Short-Term and Long-Term Disability for employee
• Full-Time Permanent Hire Position