NDT Coordinator

LCS is seeking a detail-oriented NDT Coordinator to support our IT Services team with all Net Dial Tone (NDT)–related phone system operations. This role is responsible for scheduling for our project-management team, processing and auditing phone system orders, coordinating billing, managing account changes, and ensuring accurate documentation across the full lifecycle of customer telecom services.

• Set up all initial meetings and calls for new customers to begin their project.
• Coordinate follow-up calls and new project requests for our current client base.
• Support the NDT Project Managers by confirming all necessary customer information is collected before their scheduled customer call.
• Handle NDT phone system change requests, including add-ons, recordings, new phone devices, and line adjustments.
• Audit incoming telecom orders for accuracy and create tickets and project packets for IT Services.
• Communicate with internal teams, vendors, and customers regarding phone system orders and updates.
• Process billing requests and ensure appropriate charges are applied for phone system services.
• Facilitate NDT account transfers and assist customers with billing or payment questions related to their phone services.
• Assist with estimate creation for phone system work and manage Docu Sign documentation when needed.
• Coordinate telecom-related credits, refunds, and chargebacks.
• Place Scan Source hardware orders (e.g., phones, headsets) and generate purchase orders.
• Process NDT service cancellations, research cancellation details, and coordinate termination plans.
• Manage the Defective Phone Tracking Report; assist technicians with replacement devices, shipping, and customer communication.
• Suspend NDT accounts upon request.
• Perform periodic billing audits specific to NDT services.
• Manage the IT Orders inbox related to NDT tickets, equipment orders, and customer requests.
• Maintain NDT Line Reports and Project Manager Rotation Reports.
• Assist Accounts Receivable with telecom-related projects as needed.
• Support general shipping tasks, including phone hardware shipments.
• Serve as backup for Text Registration and other telecom compliance tasks.

• High school diploma required;
  Associate degree preferred.
• 3+ years of customer service, billing, telecom support, or related experience.
• Experience with billing software platforms.
• Strong inter‑office communication skills.
• Strong attention to detail.
• Excellent organizational skills.
• Clear and professional communication.
• Customer‑service minded.
• Ability to remain composed and prioritize tasks.
• Basic computer proficiency.

• Health, dental, & vision insurance.
• Wellness program with rewards for healthy activities.
• 401(k) with employer match.
• Annual company bonus.
• 10 paid company holidays.
• Paid time off.
• Life insurance.
• Paid medical leave/disability insurance.
• Paid parental leave.
• Contemporary office building, wooded campus with nature trail.
• On‑site fitness center.
• One of Cincinnati’s “Top Places to Work.”
• Hybrid work schedule available; 50% in the office, 50% remote.

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Engineering and Information Technology
Industries:
Software Development