Agency Services Rep

Job Description

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as an Agency Services Rep I position in a Fortune 500 corporation located in Cincinnati, Ohio!

By working with Kelly in this role, you would be eligible for:

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• Several employee discounts
• - And more!

Pay Rate: $17.00 per hour

Schedule:

Must be available to work 40‑hour work week between 8a – 9p Monday through Friday (some weekends)

Responsible for providing advanced customer service support to brokers selling products via telephone or written communication.

• Assists agents and brokers via telephone or written communication.
• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
• Coordinates mailings and fulfillment requests.
• Assists in broker road shows.
• Provides reports to brokers.
• Works on special projects.
• Performs other duties as assigned.

• High school diploma and one year of related customer service experience or an equivalent combination of education and experience required.
• Previous health insurance industry experience preferred.

• Advanced oral, written and interpersonal communication skills required.
• Advanced organizational, problem‑solving and PC skills required.
• Advanced benefits, claims processing or membership knowledge preferred.