Wash Associate

Position Summary

A Mike’s Carwash Wash Associate is on the front line of customer service. They perform the roles of Service Advisor and Director, and ensure the facility is always clean and prepared for customers according to our high standards.

• Execute the Mike’s
  
  Purpose:
  
  Provide the best value for our boss and the customer by delivering a clean, quick car wash every time, with a smile.
• Service Advising:
  Greet and advise customers about Mike’s products/services and process sales transactions.
• Directing:
  Safely prepare and direct the vehicle into the wash tunnel.
• Abide by our Values:
  Safety, Integrity, Teamwork, Fun, Accountability, Passion.
• Customer Satisfaction:
  Maintain the interior and exterior of the property so customers always feel comfortable; keep all customer‑related material stocked and clean, rain or shine.
• Training:
  Participate in extensive training to keep your skills in production up to date. Ask for assistance from the management team if you have any questions regarding the Service Advisor or Director job expectations.

• Must work all scheduled shifts unless notified otherwise by management.
• Attend scheduled Team Meetings.
• Must be available to work two of the following three days:
  Friday, Saturday and/or Sunday.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee to communicate verbally and in writing, hear at a conversational level, use vision for depth perception, and distinguish between basic shades and colors. While performing the duties of this position, the employee will continuously stand or walk, occasionally sit, stoop, reach, and/or twist at the waist while rotating.

The employee will continuously perform repetitive movements, use hands for gripping pressure, and operate hand and foot controls. The employee will infrequently lift 50 lbs. for up to 3 feet, occasionally pull 10 lbs. for up to 10 feet, and carry up to 50 lbs. for 10 feet. The employee may also repeatedly bend, kneel, and balance, and will rarely be required to climb stairs and ladders.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will rarely be required to work with machinery with moving parts and wear gloves. The wash associate will frequently be required to work indoors and outdoors in temperatures of 0–100 degrees Fahrenheit. The employee will frequently be required to work with chemicals and wear eye or hearing protection.

• Customer Focus:
  Consistently places a high value on customers and all issues related to customer service; listens, understands, and represents customer feedback; anticipates customer needs; meets all promises and commitments.
• Decision Making:
  Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input, develops a rationale, and evaluates the impact of decisions.
• Empathy:
  Identifies with and cares about others; shows genuine concern, respects and values people, and perceives their emotions.
• Flexibility:
  Responds promptly to shifts in direction, priorities, and schedules; effectively juggles multiple priorities and adapts to changing circumstances.
• Problem Solving Ability:
  Utilizes logic and systematic processes to define causes, effects, and scope; prioritizes steps to solution and selects the best one.
• Resiliency:
  Continues toward goals in the face of difficulty and adversity; recovers quickly from setbacks.
• Teamwork:
  Respects team members, works toward consensus, meets deadlines, shares responsibility, and supports team decisions.

• Reasoning and Development:
  Ability to deal with practical problems and implement appropriate solutions.
• Mathematical Development:
  Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
• Language Development:
  Ability to read product manuals and reports, workplace rules and procedures; speak with poise and confidence and effectively deal with customers.

Mike's Carwash is an equal opportunity employer and a drug‑free workplace.