Communications Supervisor - Bargaining Unit

911 Communications Supervisor 1 - Bargaining Unit (4615-07)

Hamilton County, Ohio

Base pay range: $32.00/hr - $42.00/hr

Job Title:

Communications Supervisor 1 - Bargaining Unit (4615-07)

Location:

Cincinnati, Ohio

Benefits of Working for Hamilton County:

• Starting Salary: $36.39 per hour
• Generous Paid Time Off: 11 Paid Holidays, immediately begin accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
• Ohio Public Employee Retirement System (including 14% Employer Contribution and a defined benefit option)
• Comprehensive benefits package:
  Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, Employee Assistance Program, free medical and Rx through Marathon Health, behavioral and mental health resources.

• Supervises Communications Officers in performance of job duties and responsibilities; assigns tasks, provides direction, ensures adequate staffing; trains staff, evaluates performance; administers disciplinary measures when needed, documents incidents; reviews time records, approves leave requests, ensures work complies with departmental policy; reviews calls for quality assurance; applies relevant provisions of the collective bargaining agreement and applicable policies; maintains responsibility for call center operations in absence of Communications Supervisor 2.
• Provides crucial assistance to dispatchers by being placed last in the queue to intercept emergency calls when all other dispatchers are engaged; provides on-the-floor support to dispatchers by actively engaging with them during calls; offers assistance with challenging and complex calls and dispatches, acting as the technical expert in complaint-taking and dispatching operations; performs evaluations to ensure the quality of calls and dispatches in real time;
  
  operates a telephone and radio console to respond to a variety of emergency services and complaints.
• Maintains and/or assists in managing the entire shift’s operation in absence of Communications Supervisor 2 and/or other responsible staff; provides hardware and software technical support to system users; provides in-house technical support in CAD, MDT, Telephone system, 911 and integrated systems such as RCIC, LEADS, NLETS, NCIC; de-escalation of calls; public records requests; provides expert testimony; responsible for safety and security of department personnel and screening of visitors after hours.
• Serves as liaison between Communications Center and other law enforcement/life squad units; discusses and resolves problems related to delivery of communication services; maintains logs to provide law enforcement users with credible, certified, and authentic reproductions; represents the department in a public relations capacity; responds to inquiries and complaints from general public; monitors and reports changes in industry standards and the needs of affiliated user agencies;
  
  provides users with resources and training to better utilize department services.
• Manages dispatch records, generates comprehensive reports, including those related to quality assurance programs, incident reports, and summaries; coordinates notifications for disasters and other support services.
• Attends management meetings to provide input in development of departmental goals, policies, and procedures; analyzes department operational problems and recommends viable solutions; attends Emergency/Disaster planning sessions and exercises.
• Flexibility is required for working varied hours, including days, evenings, nights, weekends, holidays, and overtime.
• Demonstrates regular and predictable attendance.
• Performs duties of co-workers as workload dictates.

• One (1) year experience as a Communications Officer and/or experience indicating advanced knowledge of supervision, comprehensive knowledge of regulatory requirements, communications, and demonstrable ability to supervise others and perform the duties of Communications Officer.
• Must possess and maintain RCIC, LEADS, NCIC, APCO Basic Telecommunications and EMD…