Banking Customer Service Specialist

Contract to Hire What you will be doing as the Business Service Center Advocate I?

• Responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination.
• Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners.
• Remain current on products, services, policies and procedures for the department.
• Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.
• Escalate requests requiring additional knowledge or expertise as defined by department leadership.
• Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.
• Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.

• 1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree
• Preferred Knowledge and
  
  Skills:
  
  Prior banking experience preferred
• 1-3 years of Customer Service experience
• Basic knowledge of Word & Excel Basic Computer.
• Ability to multi-task.
• Ability to work independently and self-motivated.

• Associate

• Contract

• Customer Service

• Insurance and Banking