Customer Service Agent

Customer Service Agent

Join to apply for the Customer Service Agent role at Great Day Improvements
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If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused – structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task
• Appointments Plus/CRM knowledge a plus

We also offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Entry level

Full-time

Other

Champion Window is an Equal Employment Opportunity Employer.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.