Customer Support Manager

Company Description

Swift7 Consultants is a forward‑thinking consulting firm dedicated to helping businesses grow through strategic sales solutions and client‑focused execution. We pride ourselves on developing talent from the ground up, fostering a collaborative environment where motivated individuals can build long‑term, successful careers. At Swift7 Consultants, we value professionalism, ambition, and continuous growth. Our team works closely with clients to deliver measurable results while maintaining integrity and excellence in everything we do.

We are seeking a motivated and organized Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who excels at managing teams, improving service processes, and ensuring a high‑quality customer experience. The Customer Support Manager will play a key role in maintaining client satisfaction while supporting internal teams to achieve operational excellence.

• Oversee daily customer support operations to ensure timely and effective resolution of inquiries
• Lead, motivate, and support a customer support team to maintain high performance standards
• Develop and implement procedures to improve service quality and efficiency
• Monitor customer feedback and identify opportunities for improvement
• Collaborate with internal departments to align customer support strategies with business goals
• Prepare reports and track performance metrics related to customer satisfaction and team productivity

• Strong communication and interpersonal skills
• Excellent organizational and leadership abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Problem‑solving mindset with a focus on customer satisfaction
• Proficiency in customer support systems and basic data reporting tools
• Professional attitude with a strong sense of accountability and teamwork

• Competitive salary ranging from $49,000 to $53,000 per year
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Ongoing training and skill development
• Stable full‑time position with long‑term potential

Entry level

Full‑time

Other

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