Customer Account Representative

Company Description

Beloform is a forward-thinking advertising and brand strategy company dedicated to elevating businesses through impactful communication, refined creative direction, and data-driven campaigns. We partner with clients across multiple industries to transform ideas into powerful market presence. Our team values precision, innovation, and a commitment to delivering work that stands out in both quality and strategy. At Beloform, we foster a professional environment where talent is supported, growth is encouraged, and excellence is the standard.

The Customer Account Representative will serve as a primary point of contact for clients, ensuring seamless communication, effective issue resolution, and consistent support. This role requires strong organizational skills, a proactive mindset, and the ability to maintain high standards of professionalism while managing multiple client accounts.

• Manage assigned customer accounts with attention to detail and timely follow-through.
• Provide high-quality support by addressing inquiries, identifying needs, and offering appropriate solutions.
• Maintain accurate records of client interactions, updates, and account progress.
• Collaborate with internal departments to ensure customer needs are met efficiently.
• Prepare account updates, performance summaries, and relevant documentation as needed.
• Strengthen long-term client relationships through consistent communication and service excellence.
• Support operational improvements by offering feedback and identifying opportunities to enhance processes.

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• A proactive and customer-focused approach to problem-solving.
• Solid organizational and documentation skills.
• Ability to collaborate effectively with internal teams.
• Commitment to delivering exceptional client service.

• Competitive annual salary of $58,000 – $63,000.
• Opportunities for professional development and long-term career growth.
• Supportive and collaborative work environment.
• Skill-building and training programs.
• Stable, full-time position with clear advancement pathways.