Business Account Manager

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Full Time Ohio, Cincinnati, OH, US

Job Description:

The Business Account Manager operates as the lead point of contact for all matters specific to customer accounts and is the essential driver of customer needs through the business process. They are the liaison between the customer and MTI business segments. They are responsible for driving timely execution in matters of quoting, purchase order and job release, status tracking with open and transparent communication to the customer, and escalation of issues to executives for resolution.

This is a fast-paced position that requires individuals to have the ability to focus and execute in a structured and active environment. The Account Manager will provide leadership and guidance to the "Business Unit's" team with the aim of making them as efficient as possible.

Job Function:

Responsible for coordinating customer requirements, facilitating inquiries, quotes, purchase orders, and customer account information. Performs contract management for current and future orders, pricing, lead times, and contractual requirements. Respond to customer inquiries by researching status of order utilizing their strong experience base and product knowledge. Performs work with limited direct supervision. Build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty.

Plays a critical role in providing an interface between customer and MTI and should handle customers in a friendly and professional manner.

Primary Responsibilities:

• Handle complex service questions from customer and apply sound judgment in resolving issues
• Build and maintain strong, long-lasting customer relationships
• Identify potential new business opportunities among existing customers
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Determine customer needs and facilitate effective and efficient processing and tracking of customer jobs from job release to closure
• Maintain daily requirements for internal or external customers through MTI order entry system
• Facilitate the quote process to ensure all requests for quotes are completed on time and in accordance with company guidelines and policies
• Interface with operations, production control, engineering, and quality to maintain status of existing and pending jobs in order to provide the customer with accurate pricing and manufacturing lead time estimates
• Proactively interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, in person meetings, and other methods
• Work closely with production control and engineering to align jobs with proper documentation to satisfy customer’s requirements via customer portal or similar required process
• Initiate Contract Review, job creation, and job release
• Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
• Identify and escalation terms and conditions in contracts or purchase orders to management for resolution, when required
• Complete transactions for price verification, researching part numbers, evaluating lead times, and similar transaction to address customer needs
• Discernment of export documentation, FAA requirements and/or other required export licenses/agreements and administering of same in support export laws and purchase order/program requirements
• Review customer aged receivables with accounting department and reach out to customers to resolve payment issues
• Track and maintain up to date knowledge regarding any and all…