Receptionist, Customer Service​/HelpDesk

As a Receptionist at the Findlay Community Center, you will be the welcoming face of a vibrant community hub that brings together health, wellness, recreation, and connection in Cincinnati's Over-the-Rhine neighborhood. In this role, you'll create exceptional first impressions by greeting members and guests, assisting with facility access, supporting memberships and program registration, and helping visitors navigate everything the center has to offer.

Working in a fast-paced, community-focused environment, you'll have the opportunity to build meaningful relationships, deliver outstanding customer service, and play an important role in creating an inclusive and welcoming experience for individuals and families of all ages. If you enjoy connecting with people, solving problems, and making a positive impact in your community every day, this is an exciting opportunity to help shape the member experience at the Findlay Community Center

Location:

1811 Vine Street, Cincinnati, OH 45202

Schedule:

Full time, part time, and PRN opportunities available

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
• PRN positions not eligible for Tri Health benefits

• High School Diploma or GED (Required)
• Excellent written, verbal, and interpersonal communication skills
• Ability to handle multiple tasks
• Customer Service
• Computer application skills

This position is responsible for front desk reception responsibilities and customer service and interaction. Provides the front line customer service to all customers of the assigned department, internal and external.

• Assists MOD and other staff during emergencies by announcing emergency messages on paging system and making calls to support facility or department staff as directed by MOD.
• Greeting and checking in all members. This must be done with a friendly customer service driven attitude and a professional appearance.
• Handle all incoming telephone calls. The receptionist must have knowledge and demonstrate proper phone courtesies and etiquette at all times.
• Must be familiar with all department/facility policies and procedures.
• Program registration and collection of payment. This is a detail oriented process in which the proper steps must be followed and payment handled.

• Bending
• Climbing
  - Rarely
• Concentrating
• Continuous Learning
• Hearing:
  Conversation
  - Consistently
• Hearing:
  Other Sounds
  - Frequently
• Interpersonal Communication
• Kneeling
  - Occasionally
• Lifting Lifting 50+ Lbs.
  
  - Rarely
• Lifting Pulling
  - Rarely
• Pushing
  - Occasionally
• Reaching
  - Rarely
• Reading
• Sitting
  - Consistently
• Standing
  - Rarely
• Stooping
  - Occasionally
• Talking
  - Consistently
• Thinking/Reasoning
• Use of Hands
  - Consistently
• Color Vision
  - Occasionally
• Visual Acuity:
  Far
  - Frequently
• Visual Acuity:
  Near
  - Consistently
• Walking
  - Frequently

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community